Our Policies

We take your privacy seriously. This section explains what personal data we collect, why we collect it, and how we use it when you interact with our website or services.

Data We Collect

• Contact details you provide via our audit request forms (name, email, budget range, platform preference)
• Browsing data collected automatically via analytics tools (pages visited, device type, approximate location)
• Cookie identifiers when you accept non-essential cookies

How We Use It

• To respond to your enquiry and deliver the service you requested
• To improve our website experience and marketing effectiveness
• To measure ad campaign performance (with your consent)

Your Rights

Under applicable US data protection law (including CCPA where applicable), you have the right to access, correct, delete, or restrict your data. You may also withdraw consent at any time. To exercise your rights, email us at hello@adsexpert.digital.

We never sell your data to third parties. Data is retained only as long as necessary. For full details, see our full Privacy Policy.

By engaging AdsExpert Digital to manage your advertising campaigns, you agree to the following terms. These terms govern the relationship between you (the Client) and us (the Agency).

Scope of Services

• We will manage paid advertising campaigns on the platforms agreed during onboarding
• Services are delivered on a rolling monthly basis unless otherwise agreed in writing
• Any work outside the agreed scope will be discussed and quoted separately

Client Responsibilities

• Provide timely access to ad accounts, assets, and information we reasonably need
• Ensure your products, services, and advertising comply with applicable platform policies and laws
• Pay invoices within the agreed payment terms (typically 14 days from invoice date)

Cancellation

Either party may terminate services with 30 days' written notice. Fees for any work already performed or in progress remain payable. We reserve the right to suspend services immediately for non-payment.

Limitation of Liability

We are not liable for platform policy changes, ad account suspensions outside our control, or for the performance of ad campaigns beyond the standard of reasonable professional care. Our total liability shall not exceed the fees paid in the preceding 30 days.

Cookies are small text files stored on your device when you visit a website. We use them to make our website work correctly and to understand how visitors use it.

Cookies We Use

• Essential cookies — Required for basic site functionality, such as remembering your cookie preferences. Cannot be disabled.
• Analytics cookies (Google Analytics 4) — Help us understand which pages are popular, where visitors come from, and how they navigate the site. Data is anonymised and aggregated.
• Marketing cookies (Meta Pixel) — Used to measure the effectiveness of our paid advertising and to enable relevant ad targeting on Facebook and Instagram. Only activated with your consent.

Managing Cookies

When you first visit our site, we ask for your consent to non-essential cookies. You can change your preferences at any time by clicking Cookie Settings in the footer.

You can also control cookies through your browser settings. Note that disabling certain cookies may affect site functionality. For more information, visit aboutcookies.org.

We want every client to be satisfied with our work. This policy sets out the circumstances in which refunds may be considered.

Management Fees

• Monthly management fees are non-refundable once work for that month has commenced
• If you cancel before work begins for a new month, no fee will be charged for that period
• Onboarding fees (if applicable) are non-refundable after onboarding is complete

Ad Spend

Ad spend is paid directly to Google or Meta by the client. We have no control over and accept no liability for ad spend charges. Refund requests for ad spend must be directed to the relevant platform (Google Ads / Meta Ads).

Disputes

If you are unhappy with our service, please contact us at hello@adsexpert.digital within 14 days of the relevant invoice date. We will review the situation and aim to resolve it fairly. Goodwill credits may be offered at our discretion where we determine a service failure has occurred.

The information on this website is provided for general informational purposes only. While we make every effort to keep the content accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, or suitability of the information for any purpose.

No Guarantee of Results

Advertising performance varies by industry, budget, product, and market conditions. Any results, case studies, or statistics shown on this website represent past performance and are not a guarantee of future results. Individual results will vary.

Third-Party Links

Our website may contain links to third-party websites. These are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Professional Advice

Nothing on this website constitutes legal, financial, or professional advice. Always seek independent professional advice before making significant business or financial decisions.

By using our website and services, you agree not to engage in any activity that is harmful, unlawful, or disruptive. This policy applies to all interactions with our website, communications with our team, and use of any service we provide.

Prohibited Activities

• Using our services to promote products or services that are illegal, fraudulent, or harmful
• Providing false or misleading information in any form or communication
• Attempting to gain unauthorised access to any part of our systems or those of our service providers
• Harassing, threatening, or abusing members of our team
• Using our services to advertise products that violate Google Ads or Meta Ads policies
• Reverse engineering, scraping, or copying content from our website without permission

Consequences

Violation of this policy may result in immediate termination of services without refund, and may be reported to relevant authorities where appropriate.

All content on this website — including text, graphics, logos, icons, and code — is the property of AdsExpert Digital and is protected by applicable copyright and intellectual property laws.

Our Content

• You may not reproduce, distribute, or republish any part of this website without our prior written consent
• Our brand name, logo, and taglines may not be used without explicit permission
• Linking to our website for non-commercial purposes is permitted, provided it is done in a fair and legal way that does not damage our reputation

Client-Owned Assets

Any creative assets, ad copy, or campaign materials produced specifically for your business as part of our service are owned by you upon full payment of the relevant invoice. We retain the right to reference the work in our portfolio unless you request otherwise in writing.

Strategy & Methodologies

Our internal frameworks, processes, and methodologies remain the intellectual property of AdsExpert Digital and may not be copied or redistributed.

If you have any questions about any of our policies, or if you wish to raise a complaint, we want to hear from you. We take all feedback seriously and aim to respond promptly.

How to Reach Us

• Email: hello@adsexpert.digital
• Website: adsexpert.digital
• Response time: We aim to respond to all enquiries within 2 business days

Complaints Process

• Submit your complaint in writing by email with as much detail as possible
• We will acknowledge receipt within 2 business days
• A full response will be provided within 10 business days
• If we cannot resolve your complaint, we will explain why and suggest next steps

Data Protection Complaints

If your complaint relates to how we handle personal data and you are not satisfied with our response, you have the right to lodge a complaint with the Federal Trade Commission (FTC) or your applicable state privacy authority.